Return & Refund Policy
Overview of our Policy
Insomnia Tab UK, is committed to providing high-quality medicines. Each item is carefully checked before dispatch to ensure it meets our quality standards. All medicines are stored under controlled conditions. If you are not satisfied with your order, please review our return and refund policy. Make sure your concern meets the mentioned return/refund criteria.
If you find your order damaged, defective, incomplete, or you receive the wrong product, contact our customer support team at your earliest convenience. We will conduct an investigation of the issue and work towards providing a fair resolution.
Eligibility for Returns & Refund
A request of return is forwarded to concerning departments to resolve, if it meets on following standards:
Incorrect Item
You ordered a painkiller, but received a pack of nootropics. Inform our customer support team as soon as possible. This mishandling is our responsibility. We will conduct an inspection and arrange correct medicine and will ensure to collect the item if required. Our team will resolve the matter.
Incomplete Order
Sometimes it occurs that the medicine delivered does not match what was added to cart. In this case, contact us immediately. Do not use improper medicine. Taking an incorrect medication holds significant health risks. Our team will try to resolve the matter at the earliest.
Damaged or Defective Product
If your order is damaged, faulty, or affected by a manufacturing defect (e.g., broken seal) it is eligible for a return. We will provide a full refund of your order if an error is on our part.
All requests are reviewed individually and may require supporting evidence before approval.
Products That Cannot Be Returned
Following healthcare standards and to protect patient safety, we will not be able to process returns if:
- Opened or used medicines
- Broken safety seals
- Drug is not stored properly
- Original packaging of medicine is compromised when returned
- Items damaged after delivery due to misuse, improper handling, or incorrect storage
- Products returned outside the applicable return period
We follow these measures to ensure that our supplied medicines remain safe, effective and uncompromised.
How to Request a Return
If you find any issue with your order, please notify us as soon as possible after delivery. Proceed to following steps:
Contact our Customer Support team:
As soon as you find something wrong with the order, please contact our Customer Support Team available 24 hours. Share accurate order details as follows:
Order number.
A description of the issue.
Clear photographs of the product.
Images of the packaging and shipping label where applicable.
Wait for Inspection Procedure
When a product is returned for inspection, we will examine it to determine whether the issue falls within our return policy. Depending on our investigation, we may offer:’
A replacement of product
A full or partial refund
Return Period
You have seven days from the date of receiving your order to inform us of your intention to return to the item. Once you have submitted a return request, please do not use the product, as used items are not eligible for return or replacement.
Returns sent without prior approval may not be accepted.
Refund Options
If the error occurs on our part and you are eligible for refund, you will be proceed to choose from :
Full Refund: You can get a full payment refund of your product.
Replacement: Alternatively, you may choose a replacement. Note that replacement option is subject to the medicine availability.
Order Cancellations
Orders may usually be cancelled before they have been processed or dispatched. Once medicines have been dispatched, cancellations may no longer be possible due to health and safety requirements. If a cancellation request is received before dispatch, any eligible refund will be processed using the payment method.
Limitation of Liability
Insomnia Tab UK is not responsible for any loss or damage caused by the misuse of products purchased from our website. By purchasing from us, you acknowledge your responsibility for the use of our medicines. Furthermore, claims related to product defects will be handled in accordance with our return and refund policy.
Delays and Delivery
We strive to deliver all orders within 2–5 working days. However, occasionally delivery timeline may be affected due to unforeseen factors, including courier delays or fluctuations in product demand. We appreciate your understanding in these circumstances.
Contact Customer Support
We support our customers with 24/7 customer assistance. If you need any support in this Return & Refund Policy, or need explanation of any return scenario, let us know. We are here to help you through all procedures. Just remember to add accurate information of your order when filing a return request, so we can address particularly.
